Only the Principal Contractors can do this.
Within each ticket there is a Hold Requests tab.
Complete the request to put ticket on hold.
You will need to provide a reasonable explanation to the Client to put the ticket on hold.
Click on the Submit request to be put on hold button to complete the request.
The Client will receive this request
If they agree, they will click on the accept button.
This will put the ticket on hold.
The ticket will appear in the on hold tab on the tickets dashboard.
All on hold Tickets can be released from hold by the House builder or Commercial Contractors users.
The released tickets will reset their countdown, and restart from the initial Respond and Repair time on initial ticket creation.