A Task is a to–do or a request for information from someone within the team regarding a specific ticket. Tasks can also be used to remind you or a team member to do something on a specific date.

A Task will have an originator (person who creates the task), owner (the person that is given the task), title, summary and a due date/time. When a task is created the owner is emailed to notify them that it exists. 

A user will be able to see a list of their tasks and tasks they have assigned to others. Completed tasks continue to show on tickets but will disappear from users dashboards. 

When a task is completed the originator is notified via email.