Administrator (Account) Users : have full control over your full clixifix suite.

Your Team members users: Can collaborate on all features in clixifix but can't change any account or admin settings.

Team members:

  • Can't re-open Tickets.
  • Can't edit Tickets.
  • Can't add new Users.
  • Can't comment externally. (Can add internal Comments only - can be changed by an Administrator in Account settings to allow eternal comments)
  • Can't abort a ticket

Emergency Users : Emergency Users have emergency functionality only. 

These are usually arms length members of your team, for example an emergency response company. This user profile can only create Emergency Tickets and then nominate to a Contractor or Team Member.  Here is an example of the Emergency User view of clixifix:-