Hold Requests

Modified on Thu, 20 Feb 2020 at 03:20 PM

The Hold request feature should be used only when a ticket cannot be progressed any further at that time i.e for reasons of inaccessibility into a tenants or homeowner property.

 

Step 1: Input all relevant information, which should include the reason for the hold request and the person this was agreed/discussed with. Submit the request. 



Step 2: Upon receipt of the request the Registered Provider or receiving party will accept the request. Alternatively, if this has been pre-agreed, place on hold with a full description.



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article