My Account

Account related support

Getting started - Do you need existing offline data imported?
  We've tried to make the import/export process painless as possible for our new and existing customers. We are happy to import your initia...
Wed, 22 Aug, 2018 at 10:24 AM
How do I upload our Company Logo?
From your launchpad area, navigate to the settings icon for your account.  You can upload your logo from here. Choose the file from your compu...
Wed, 9 Aug, 2017 at 1:39 PM
How does clixifix's payment facility work?
clixifix uses GoCardless and Stripe to capture payments for our plans.  GoCardless GoCardless is the easiest way to accept Direct Debit payments onl...
Mon, 4 Dec, 2017 at 11:27 AM
How do I set up a recurring payment by Credit / Debit card on clixifix.
As an admin user for your organisation you will navigate to your Account admin area. If you are still on a Free Trial you will see the message '&#x...
Tue, 28 Aug, 2018 at 11:38 AM
How do I set up a recurring Direct Debit to pay for clixifix?
As an admin user for your organisation you will navigate to your Account admin area or settings icon. If you are still on a Free Trial you will see the me...
Tue, 28 Aug, 2018 at 11:40 AM
How do I change the Bank Details for our existing recurring Direct Debit?
  The clixifix support team have no access to your bank details. An Administrator can change the bank details within your account by selecting Admin >...
Tue, 28 Aug, 2018 at 12:01 PM
How do I update my Credit Card details for Stripe?
Only Administrators can do this. Navigate to the Admin tab within your clixifix account and select Your Account. Within your account there is an Upd...
Tue, 5 Sep, 2017 at 10:58 AM
Where can I change my subscription type?
From your launchpad area, navigate to admin for your account. You can change your subscription type from here. You will be re-directed to your go-cardles...
Tue, 28 Aug, 2018 at 12:35 PM
Where can I find my payment history?
Navigate to the settings cog which will take you to your account details. Or navigate to the Admin section, and select Your Account.   In this view ...
Fri, 13 Apr, 2018 at 11:36 AM
How do I cancel my Account?
From your launchpad area, navigate to your admin settings. Click on the 'Cancel my subscription' link to cancel your account. If you wish to...
Tue, 5 Sep, 2017 at 11:20 AM