Tickets

All information relating to tickets

What is a ticket?
A Ticket is a quick, simple way to report a repair or a defect that a resident or client has with their property or project. Tickets can be created at a...
Tue, 28 Aug, 2018 at 3:48 PM
How do I create a ticket?
Watch our video here on how to create a Ticket Once you have logged in to your clixifix account, click on the Search icon on the top right of your clixifi...
Wed, 22 Aug, 2018 at 12:26 PM
What does 'Ticket Status' mean?
The status of a ticket lets you know at a glance how a ticket is progressing. There are 5 different statuses for a specific ticket: Open : This is when ...
Tue, 28 Aug, 2018 at 1:48 PM
Ticket Landing Page
When you select the Tickets tab this holds a vast amount of data which is often the first point of call for users when they log on. clixifix uses a traf...
Tue, 1 Aug, 2017 at 3:52 PM
How is the Sub Contractors instruction communicated to the Sub-contractor?
Watch our video here on how to nominate a sub-contractor or team member. From the Ticket view page navigate to the nominations tab. You have the option t...
Fri, 25 May, 2018 at 2:19 PM
What happens when the works are completed?
Once the Sub Contractor has done the work they will sign in and click on the completed link on their Sub Contractor dashboard. This will:  1. Give the ...
Fri, 25 May, 2018 at 1:48 PM
What is an 'On Hold' Ticket?
The On Hold ticket feature was created to allow the Principal Contractor to pause a ticket once agreed between both parties (The Principal Contractor...
Tue, 6 Sep, 2016 at 2:41 PM
How do I put a Ticket on hold?
Only the Principal Contractors can do this. Within each ticket there is a Hold Requests tab. Complete the request to put ticket on hold. You will ne...
Wed, 22 Mar, 2017 at 10:55 AM
What is the 'Out Of Hours' Emergency workflow?
The general work flow for an Out of Hours emergency issue will be as follows: An Emergency user will login and create a ticket. They will: Choose the S...
Tue, 28 Aug, 2018 at 2:07 PM
How does the costs feature work?
Defect costs? (Contact clixifix to discuss configuration on enterprise accounts as an up-sell feature) The costs feature enables Principal Contractors t...
Tue, 17 Jul, 2018 at 4:12 PM