Tickets

All information relating to tickets

What is a ticket?
A Ticket is a quick, simple way to report a repair or a defect that a resident or client has with their property or project. Tickets can be created at a...
Tue, 12 Feb, 2019 at 12:11 PM
How do I create a ticket?
Watch our video here on how to create a Ticket Once you have logged in to your clixifix account, click on the Search icon on the top right of your clixifi...
Tue, 12 Feb, 2019 at 2:17 PM
What does 'Ticket Status' mean?
The status of a ticket lets you know at a glance how a ticket is progressing. There are 5 different statuses for a specific ticket: Open: This is when a...
Tue, 12 Feb, 2019 at 2:26 PM
Ticket Landing Page
When you select the "Tickets" tab this holds a vast amount of data which is often the first point of call for users when they log on. clixifix...
Tue, 12 Feb, 2019 at 2:31 PM
How is the Sub Contractors instruction communicated to the Sub-contractor?
Watch our video here on how to nominate a sub-contractor or team member. From the Ticket view page navigate to the nominations tab. You have the option to...
Mon, 18 Feb, 2019 at 10:13 AM
What happens when the works are completed?
Once the Sub Contractor has completed the job assigned to them they will have the ability to capture a digital signature using a mobile device to confirm c...
Mon, 11 Feb, 2019 at 5:01 PM
What is an 'On Hold' Ticket?
The On Hold ticket feature was created to allow the Principal Contractor to pause a ticket once agreed between both parties (The Principal Contractor and t...
Mon, 11 Feb, 2019 at 5:01 PM
How do I put a Ticket on hold?
Only the Principal Contractors can do this. Within each ticket there is a Hold Requests tab. To place a ticket "On Hold" select "Hold Requ...
Mon, 11 Feb, 2019 at 5:01 PM
What is the 'Out Of Hours' Emergency workflow?
The general work flow for an Out of Hours emergency issue will be as follows: An Emergency user will login and create a ticket. They will: Choose the S...
Tue, 28 Aug, 2018 at 2:07 PM
How does the costs feature work?
Defect costs? (Contact clixifix to discuss configuration on enterprise accounts as an up-sell feature) The costs feature enables Principal Contractors t...
Wed, 20 Feb, 2019 at 4:52 PM