Our Registered Provider (Housing Association) Clients

Information for RP's

How do I add a new Registered Provider to my account?
clixifix comes fully loaded with an up to date list of all the current Registered Providers who are developing in the UK. Simply choose the RP from the ...
Thu, 20 Jul, 2017 at 4:18 PM
How do I add / invite new Registered Providers Users?
Once you made an association with a Registered Provider you can start adding users to each of the respective organisations. Click on the Our Clients I...
Thu, 20 Jul, 2017 at 4:07 PM
How do I set the KPI (Respond and Repair) details for a Provider ?
Only a Registered Providers user Administrator can do this. You will have to request that they edit the KPI's if not as agreed in your contract. ...
Thu, 10 Aug, 2017 at 2:46 PM
How to create a new ticket –
Once you have signed in to your Housing Association/Registered Providers clixifix account, best practice would be to find the plot address that you wish to...
Mon, 9 Jul, 2018 at 4:16 PM
Choosing to share Ticket and Inspection Lists Comments
Comments are written remarks that are posted regarding tickets, inspection lists and discussions. Once a comment is posted the application will send an ...
Mon, 14 Aug, 2017 at 9:42 AM
Costs
When applicable this feature allows information and re-charging details to be discussed relating to a specific ticket and defect.  Costs are to be...
Tue, 17 Jul, 2018 at 9:35 AM
Ticket Supporting Documents
Can be uploaded relating to a specific ticket whilst creating the ticket or at a later date. Save the document in a folder or to your desktop, click docum...
Mon, 9 Jul, 2018 at 4:25 PM
Tasks
A Task is a to–do or a request for information from someone within the team regarding a specific ticket. Tasks can also be used to remind you or a team me...
Thu, 10 Aug, 2017 at 2:52 PM
Hold Requests
The Hold request feature should be used only when a ticket cannot be progressed any further at that time i.e for reasons of inaccessibility into a tenants...
Thu, 10 Aug, 2017 at 2:55 PM
Appointments
Appointments link to a specific ticket and can only be populated by the Principal Contractor. Once created, this will show in the clixifix diary ...
Mon, 14 Aug, 2017 at 9:42 AM