How do I create a ticket?

Modified on Tue, 24 Nov 2020 at 02:42 PM

If you are a homeowner or resident follow this link to see how to create a ticket to your house-builder -


Otherwise once you have logged in to your clixifix account, click on the Search icon on the top right of your clixifix screen.

  • Select the address field.
  • Search the address you want to raise the defect against, select and hit enter or Go.
  • Once within the plot, firstly check the ticket hasn't been raised before and if it hasn't proceed to "+ New Ticket".


  • You need to select the priority of the defect category. This ensures that the issue is resolved within the correct pre-agreed time-scales, for example 24 hours or 7 days.
  • Next you will need to "Choose Defect Category" and "Defect Sub-Category" from the pre-populated list.
  • Insert a detailed description of the repair or issue, the more information you provide, the quicker and easier it is to respond and/or resolve.



  • Finally in order to complete the tickets you'll be prompted to capture contact details for the tenant/homeowner and any additional information that will be useful for the person who will be attending the job For Example:  Mrs Smith is hard of hearing, please knock on window...


To create the ticket, simply click on the "Post Ticket" and that’s it, simple as that.



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