If you do not want the homeowners to create Tickets or Inspection Lists across your account, you can disable this feature from your Speculative sector admin area.
Step 1: Click on the cog icon to navigate to the settings area.
Step 2: Click on the edit account button.
Step 3: Un-tick on the box 'Can purchasers/ home-owners create tickets/inspection lists'.
Step 4: Click submit to save changes.
This will turn off the ability for homeowners to create new Tickets and/or Inspection Lists. They will be able to interact with Tickets / Inspection lists by adding comments, uploading documents etc and receiving all relevant notifications regarding their new home aftercare issues from clixifix.
You also have the ability to select at plot level which contacts can raise tickets. When you add a new contact, either check or uncheck the tick box at the end of the form.
If the contact already exists, click the 'Edit' icon to display the form above and edit the permissions for the contact.