How do I log a defect?

Modified on Tue, 29 Sep 2020 at 10:08 AM

If you have permissions set by your housebuilder, you can log a defect (ticket) directly through your resident portal. 

Step 1: Click + NEW TICKET

Step 2: Populate the fields as required, try to be as specific as possible in the description (location, what the defect is, what it's near, etc.)

Step 3: Ensure your contact information is correct and up to date

Step 4: Add supporting images/documents as required, clicking 'Image' will direct you to your gallery/camera on a smart device

Step 5: Click Post Ticket

Step 6: Your ticket will appear in your Tickets tab

Step 7: Click your ticket to be directed to the ticket view

Step 8: Clicking on the comments icon allows you to discuss the ticket directly with your house builder and answer any questions they may have, including discussions around appointments for resolution

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