Closing a Defect

Once the nomination(s) for a Defect have been completed, the Defect will need to be closed. 

This will ensure the correct KPI's are recorded for resolving the Defect. 

Closing one Defect

Click Close within the Defect. At this point, there is an option to add a closing comment if required. 

Once completed, click Submit.

Amending the 'Created Date'

The 'Created At' date is an editable field.  

To change the 'Created At' date for a Defect, click Edit and select a new date & time as required. 

Once updated, click Submit. 

Amending the 'Completed Date'

The 'Completed Date' is an editable field. 

To change the 'Completed Date' for a Defect, click Edit and select a new date & time as required. 

Once updated, click Submit. 

Bulk Closures

If you have multiple Defects to close, you can close in bulk from the Defects page. First select the Defects you wish to close, then click the 'Bulk Actions' drop-down & select 'Close Defects' 

The closure box will then appear detailing how many Defects you are closing, you can amend the closing comment at this stage also. Once complete, click 'Close Defects' 

The closure dates can be amended if needed by clicking 'Backdate the closure date'