Defects on hold

A Defect can be placed on hold if the Defect cannot be completed within the KPI timeframe. 

For example, if you cannot gain access to a property as the Resident is on holiday. 

Once placed on hold, the KPI clock against the Defect is frozen until the Defect is released from hold. 

Placing a Defect on hold

Step 1: Within the chosen Defect, go to the 'Hold Requests' tab.

Step 2: Click on + Request

Step 3: Enter the reason for the hold request within the text box. 

Step 4: Click Put On Hold Now

Adding a Hold Release date

There is also an option to add a hold release date, which will prompt you to action the Defect on that date. For example, you could add a date for when the Resident has returned from holiday. 

Releasing a Defect from Hold

Once the Defect is ready to be released from hold, click on Release Defect From Hold within the 'Hold Requests' tab.