Holiday Shutdowns

Holiday Shutdowns can be added to your account when the business is closed. This is most commonly for Bank Holidays but can be used for other purposes e.g. training days/closure for refurbishment etc. This can only be done by an Admin user. 

When a Holiday Shutdown is added to your account, it will pause the KPI's for the defect. This means you will not incur additional 'open' days on the defect while the business is closed. 

Adding a Holiday Shutdown 

Step 1: Click Admin > Holiday Shutdowns 

Step 2: Click + New Holiday Shutdown

Step 3: Complete the details

Step 4: Click Submit

If the resident logs a defect in the Resident Portal during a Holiday Shutdown, this will be visible as a red banner. 

Amending & Deleting a Holiday Shutdown

You can amend an existing holiday shutdown by clicking the 'Edit' icon or to delete a Holiday Shutdown click the 'Bin' icon within the Actions box.