Creating a new Defect (Resident Portal)

The Resident Portal can be used to raise Defects for your home. 

Logged Defects are then sent to your House Builder or Housing Association to review. 

Defects will be either accepted or rejected by your HB/HA. If your Defect is rejected, a reason will be given to you to explain why. 

Creating a New Defect

Step 1: Select + New Defect

(If you cannot see this option, please contact clixifix Support)

Step 2: Upload an image of your Defect if you have one by clicking 'Choose Files'. Then click Next. 

If you don't have an image, please click Next to skip this step. 

Step 3: If your image is recognised, the system will allocate Defect Categories and a Description. All info can be amended if required by selecting the dropdowns & choosing new categories or overtyping the description. Click Next 

If your image is not recognised or if an image was not added, select your Defect Category & Sub-Category from the drop down options and enter your description. These are all mandatory fields. 

Click Next 

Step 4: Enter the contact name for the Defect, this is mandatory field. 

The contact number fields are optional but only accept valid format numbers. For example, mobiles should be 11 digits long. 

Select Next

Step 5: Review the information you have entered & edit if required. 

Click Post Defect or Post Defect and Add New

Once your Defect is uploaded you will be given a Defect number, as shown below. 

Further Options

You can add further images or files within the Documents tab, as shown below.

You can add comments by clicking the orange chat box. 

Type your comment in the message box then click Send