Appointment SMS Templates

The SMS features are advanced features. If you would like more information please speak with your Account Manager. 

The standard messages sent for your Appointment SMS can be customised if required, by an Admin. 

To amend your templates, navigate to Admin > Message Templates

There are 4 message types for appointments;

• Appointment Confirmed (Sent when the appointment is booked)
• Appointment Rescheduled (Sent when the appointment date or time has been amended) 
• Appointment Reminder (Sent 24 hours before the appointment scheduled time) 
• Appointment Cancelled (Sent when the appointment has been cancelled)

To edit, click the pencil icon

To view the template, click the eye icon

To view the history, click the clock icon

Editing Appointment SMS Templates 

Step 1: Select the pencil icon.

Step 2: Amend your message as required. You can use the Dynamic Parameters to help you build a message which will pull the relevant info from your account per Defect. 

• Account
• Appointment Date
• Appointment Start Time
• Appointment End Time  
• Attendee
• Reference Number
• Support Telephone Number 

Step 3: Select Save Template to save your changes.