The Hold request feature should be used only when a ticket cannot be progressed any further at that time i.e for reasons of inaccessibility into a tenants or homeowner property.


Step 1: Input all relevant information, which should include the reason for the hold request and the person this was agreed/discussed with. Submit the request. 

Step 2: Upon receipt of the request the Registered Provider or receiving party will accept the request. Alternatively, if this has been pre-agreed, place on hold with a full description.