Our Registered Provider (Housing Association) Clients

Information for RP's

How do I add a new Registered Provider to my account?
clixifix comes fully loaded with an up to date list of all the current Registered Providers who are developing in the UK. Step 1: Simply choose the RP fro...
Thu, 20 Feb, 2020 at 2:38 PM
How do I add / invite new Registered Providers Users?
Once you make an association with a Registered Provider you can start adding users to each of the respective organisations. Step 1: Click on the Our Cli...
Thu, 20 Feb, 2020 at 2:39 PM
How do I set the KPI (Respond and Repair) details for a Provider ?
Only a Registered Providers Administrator user can do this. You will have to request that they edit the KPI's if not as agreed in your contract. Ste...
Thu, 20 Feb, 2020 at 2:50 PM
How to create a new ticket –
Step 1: Once you have signed in to your Housing Association/Registered Providers clixifix account, best practice would be to find the plot address that you...
Thu, 20 Feb, 2020 at 3:02 PM
Sharing an Image on Nomination
Once a ticket has been created, you have the option to share the image on the PDF with the nominated party.  By default, this option is set to 'Yes...
Thu, 2 Jul, 2020 at 1:57 PM
Choosing to share Ticket and Inspection List Comments
Comments are written remarks that are posted regarding tickets, inspection lists and discussions. Once a comment is posted the application will send an...
Thu, 20 Feb, 2020 at 3:03 PM
Costs
*Costs is an additional feature, please speak to your Account Manager for more information. Costs allows information and re-charging details to be dis...
Thu, 20 Feb, 2020 at 3:11 PM
Ticket Supporting Documents
These can be uploaded relating to a specific ticket whilst creating the ticket or at a later date. Save the document in a folder or to your desktop, cl...
Thu, 20 Feb, 2020 at 3:13 PM
Tasks
A Task is a to–do or a request for information from someone within the team regarding a specific ticket. Tasks can also be used to remind you or a team mem...
Thu, 20 Feb, 2020 at 3:17 PM
Hold Requests
The Hold request feature should be used only when a ticket cannot be progressed any further at that time i.e for reasons of inaccessibility into a tenants ...
Thu, 20 Feb, 2020 at 3:20 PM