Once you have signed in to your Housing Association/Registered Providers clixifix account, best practice would be to find the plot address that you wish to create a ticket for by using the search tool.


Once you have located the plot and checked the ticket hasn’t been raised previously, click on + New Ticket.


As the plot has already been  selected the Scheme and Plot will already be pre-populated.


Next you will need to choose the defect category and defect sub-category from the pre-populated list.

Please provide a good description of the repair or issue, the more information we have from you, the quicker and easier it is to respond and/or resolve.


You need to set the priority of the defect category. This ensures that the issue is resolved within the correct pre-agreed time-scales, for example 24 hours or 7 days.  Finally, all you need to complete the tickets are, up to-date contact details for the tenant in the property, and any additional information that will be useful for the person who will be attending the job For Example:  Mrs. Smith is hard of hearing, please knock on window...

Review your final ticket, ensuring all details have been entered correctly and make any necessary changes.

At this stage you can choose to upload any documents in support of the ticket such as a letter, emails or photographs. Simply ensure you have saved the document to your files, choose your file and upload.


To create the ticket, please click on the post ticket button. A member of the Principal Contractors or house builders Admin team will pick up the ticket and process it from there.