Reporting a Defect Ticket through my Resident Portal

Modified on Mon, 30 Oct 2023 at 03:53 PM

If you have permissions set by your Housebuilder/Housing Association, you can log a Defect (ticket) directly through your Resident portal. Please, contact them directly if this is not available to you.


Step 1: Click + NEW TICKET


Step 2: Populate the fields as required, try to be as specific as possible in the description (location, what the defect is, what it's near, etc.)
Click Next Step


Step 3: Ensure your contact information is correct and up to date. Click Next Step


Step 4: Add supporting images/documents as required, clicking 'Image' will direct you to your gallery/camera on a smart device

Step 5: Click Post Ticket


Step 6: Your ticket will appear in your Tickets tab



Step 7: Click your ticket to be directed to the Defect ticket view


Step 8: Clicking on the comments bubble icon allows you to discuss the Defect ticket directly with your Housebuilder/Housing Association and answer any questions they may have, including discussions around appointments for resolution


Step 9: Selecting the Documents tab will allow you to view or download files and images on the Defect ticket and let you upload more if you need to


Step 10: Finally, back on the main Overview page, you can now see the status of any Defect tickets and you have access to them from there

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