Password Reset (Resident Portal)

There are 2 options to reset your password, depending on whether you can remember your current password. 

Reset my password using current password 

Step 1: Login to the Resident Portal & click the Settings icon

Step 2: Click Account Settings

Step 3: Enter a new password, click tab or enter, confirm password, then click Submit.

You will receive this message is your chosen password does not meet password criteria. Ensure your new password matches the criteria detailed in the red box. 

Step 4: Confirm your existing password, then click Submit

Reset my password without current password 

If you cannot remember your password or if the password you use is not being accepted, you can complete a Password Reset. This is for confirmed users only and will not work if you have not set a password. 

Step 1: Click Forgot your password? on the clixifix® Login Page as shown in the screenshot below.

Step 2: Enter your email address & click Send me reset password instructions

Step 3: Click the link in the email to Change my password

Passwords must be;

- Minimum of 8 characters

- Minimum of one upper case letter

- Minimum of one lower case letter

- Minimum of one numeric character

- Minimum of one special character

Step 4: Enter your new password in both boxes and click Change my password

Step 5 : Proceed to Login