Tickets

All information relating to tickets

What is a ticket?
A Ticket is a quick, simple way to report a repair or a defect that a resident or client has with their property or project. Tickets can be created at a...
Tue, 12 Feb, 2019 at 12:11 PM
How do I create a ticket?
If you are a homeowner or resident follow this link to see how to create a ticket to your house-builder - https://help.clixifix.com/support/solutions/artic...
Mon, 18 May, 2020 at 9:55 AM
Sharing an Image on Nomination
Once a ticket has been created, you have the option to share the image on the PDF with the nominated party.  By default, this option is set to 'Yes...
Thu, 2 Jul, 2020 at 11:24 AM
What does 'Ticket Status' mean?
The status of a ticket lets you know at a glance how a ticket is progressing. There are 5 different statuses for a specific ticket: Open: This is when a...
Tue, 12 Feb, 2019 at 2:26 PM
Ticket Landing Page
When you select the "Tickets" tab this holds a vast amount of data which is often the first point of call for users when they log on. clixifix...
Fri, 10 Jan, 2020 at 11:42 AM
How is the Sub Contractors instruction communicated to the Sub-contractor?
From the Ticket view page navigate to the nominations tab. You have the option to nominate either a Sub-Contractor or a member of your team to respond to...
Fri, 10 Jan, 2020 at 11:17 AM
What happens when the works are completed?
Once the Sub Contractor has completed the job assigned to them they will have the ability to capture a digital signature using a mobile device to confirm c...
Mon, 11 Feb, 2019 at 5:01 PM
What is an 'On Hold' Ticket?
The ‘On Hold’ ticket feature was created to allow the ticket to be paused once agreed between involved parties. The Principal Contractor will request t...
Wed, 15 Jan, 2020 at 9:38 AM
How do I put a Ticket on hold?
Only the Principal Contractors can do this. Within each ticket there is a Hold Requests tab. To place a ticket "On Hold" select "Hold Requ...
Mon, 11 Feb, 2019 at 5:01 PM
What is the 'Out Of Hours' Emergency workflow?
The general work flow for an Out of Hours emergency issue will be as follows: An Emergency user will login and create a ticket. They will: Choose the S...
Tue, 28 Aug, 2018 at 2:07 PM