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General Overview
General
5
Introducing clixifix®
Getting Started.....
How do I login to our clixifix account? - see link below
Can we export our Data?
Can't find the answers you're looking for?
Video Library
15
clixifix® Customer Care, simplified: Overview
clixifix® Customer Care, simplified: Getting Started
How to create a new Ticket
How to nominate a Subcontractor
Ticket Features 1
See all 15 articles
Browser Requirements
1
Browser requirements?
Going Mobile with clixifix
3
Can I access clixifix from my mobile device?
How do I create a shortcut to clixifix on my mobile device?
Can I add an image to clixifix directly from my Smartphone or Tablet?
Tickets
17
What is a ticket?
How do I create a ticket?
Sharing an Image on Nomination
What does 'Ticket Status' mean?
Ticket Landing Page
See all 17 articles
KPI's
4
What does KPI mean?
How do I set the KPI (Respond and Repair) details for a Registered Provider?
Can I turn off the KPI feature?
How do I set the KPI for our Company?
Comments
2
What are comments?
How do I add a comment?
Activity
1
What can I see from the 'Latest Activity' dashboard?
Responding to Email Notifications
1
Can our Users respond to clixifix notifications by email?
Discussions
2
What is a discussion?
How do I start a discussion as a Housing Association/Client User?
Documents
5
What documents should be held against a Scheme / Development?
How do I add a file to a Scheme, Plot, Ticket or Inspection List?
Can I add an image to clixifix directly from my Smartphone or Tablet?
What documents should be held against a Plot?
What File Types does clixifix® Support?
Appointments
2
What is an Appointment?
How do I create an Appointment?
Tasks
2
What is a task?
How do I create a task?
How do you protect our data?
2
What security measures are in place for clixifix and clients data?
What security measures are in place for the GoCardless payment facility?
Troubleshooting
6
What do I do if clixifix is unavailable?
How do I create and send a screenshot?
What should I do if I'm not receiving emails from clixifix?
Are you a home owner having issues logging into clixifix?
Are you a sub-contractor having issues logging in?
See all 6 articles
GDPR
12
What is GDPR?
What is the purpose of GDPR?
Are you independently audited? (GDPR)
What personal data do you process?
What you do with the data clixifix® collects?
See all 12 articles