clixifix® Help & Support

General 6

• Introducing clixifix®
• How does the Free Trial work?
• How do I login to our clixifix account?
• Can we export our Data?
• Getting Started.....

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Video Library 16

• clixifix® Customer Care, simplified : Overview
• clixifix® Customer Care, simplified : lets get started...
• clixifix® Customer Care, simplified. How to create a Ticket in your account.
• clixifix® Customer Care, simplified. How to nominate a Sub contractor.
• clixifix® Customer Care, simplified. Ticket Features 1.

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Browser Requirements 1

• Browser requirements?

Going Mobile with clixifix 3

• Can I access clixifix from my mobile device?
• How do I create a shortcut to clixifix on my mobile device?
• Can I add an image to clixifix directly from my Smartphone or Tablet?

Tickets 15

• What is a ticket?
• How do I create a ticket?
• What does 'Ticket Status' mean?
• Ticket Landing Page
• How is the Sub Contractors instruction communicated to the Sub-contractor?

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KPI's 4

• What does KPI mean?
• How do I set the KPI (Respond and Repair) details for a Registered Provider?
• Can I turn off the KPI feature?
• How do I set the KPI for our Company?

Comments 2

• What are comments?
• How do I add a comment?

Activity 1

• What can I see from the 'Latest Activity' dashboard?

Responding to Email Notifications 1

• Can our Users respond to clixifix notifications by email?

Discussions 2

• What is a discussion?
• How do I start a discussion?

Documents 3

• What documents should be held against a Scheme / Development?
• How do I add a file to a Scheme, Plot, Ticket or Inspection List?
• Can I add an image to clixifix directly from my Smartphone or Tablet?

Appointments 2

• What is an Appointment?
• How do I create an Appointment?

Tasks 2

• What is a task?
• How do I create a task?

How do you protect our data? 2

• What security measures are in place for clixifix and clients data?
• What security measures are in place for the GoCardless payment facility?

Cloud / SaaS 2

• What is SaaS? (Software as a Service)
• What are the benefits of SaaS?

Troubleshooting 6

• What do I do if clixifix is unavailable?
• How do I create and send a screenshot?
• What should I do if I'm not receiving emails from clixifix?
• Are you a home owner having issues logging into clixifix?
• Are you a sub-contractor having issues logging in?

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GDPR 14

• What is GDPR?
• What is the purpose of GDPR?
• When does the Regulation come into effect?
• Will clixifix® be compliant with GDPR when it comes in to effect? How will this affect our clixifix® account and our data?
• Are you independently audited? (GDPR)

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