Ticket Landing Page

Modified on Fri, 10 Jan, 2020 at 11:42 AM

When you select the "Tickets" tab this holds a vast amount of data which is often the first point of call for users when they log on.

clixifix® uses a traffic light system to show the current open tickets and the breakdown of timescale. 

Red       Overdue, these tickets are over their KPI due date.

Amber  Tickets due today

Green    Tickets still within KPI

NOT YET NOM - Tickets that have been raised but no nomination created

NOM COMPLETED - Contractor or Team Member has completed the work but the ticket remains open. If happy to do so these tickets can be closed.

ON HOLD - How many tickets are On-Hold

This data can be filtered by "Ticket Priority" and by "Scheme" to break to the information down further. (N.B if enabled, you can also filter by Region).

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