A key performance indicator (KPI) is a feature to measure the Principal Contractors performance on a ticket.
Agreed respond and repair times can be set out in either the contract between the Principal Contractor and the Registered Provider (Clients) or as part of an internal Company Policy.
You can also set internal KPI's for your company in the Speculative Housing Schemes and Commercial Projects context. These can be modified from your account settings area.
The 4 respond and repair priority categories are usually:
- Emergency Usually up to 12 hours*
- High Usually 1 day*
- Medium Usually 7 days*
- Low Usually 28 days*
*depending on the agreement with your client.
When a ticket is created, clixifix® will automatically start to count down the time left to respond and repair to complete the works required to the agreed timescales. You can turn the KPI on/off for each scheme in the admin area.
KPI timescales can be modified from your Sector/Context admin area to suit your business requirements.