Only an Administrator can do this.
Watch this video here to see how to set the KPI's for your RP partners.
Step 1: Click on ‘Our Clients’
Step 2: Click on the edit icon.
Step 3: Click on the edit client’s details link
The KPI (Respond and Repair agreed deadlines) details are set by drop down to the number of days as per contract with the Registered Provider or Commercial client as outlined in the Scheme or Project Contract.
Step 4: Click submit to update the KPI details for the Client.